Terms & Conditions
mandate the terms on which the users (“You” or “Your” or “Yourself” or “User”)
access and register on the website www.nagastore.in operated and managed by Naga
Limited, collectively referred to as, “the Platform”. Please read the Terms of
accessing any material, information through the Platform.
Manufacturer Name & Address:
Consumer Division Unit I,
Dindigul - 624005.
Country of origin: India
1. Eligibility to Use Services
This Platform are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by Naga Limited for any reason whatsoever. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services from the Platform under the applicable laws. Naga Limited reserves the right to refuse access to the Platform to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so. You shall not have more than one active Account (as defined hereinafter) on the Platform. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.
User Account, Password, and Security In order to purchase the Products on the Platform, You will have to register on the Platform by providing details about Yourself, including Your name, address, contact details and such other details as may be required on the Platform and create an account (“Account”). You shall ensure and confirm that the Account information provided by you is complete, accurate and up-to-date. If there is any change in the Account information, you shall promptly update Your Account information on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if Naga Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Naga Limited has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion, in addition to any right that Naga Limited may have against You at law or in equity, for any misrepresentation of information provided by You. You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to,
a) Immediately notify Naga Limited of any unauthorized use of Your Account information or any other breach of security, and
b) Ensure that you exit from Your Account at the end of each session.
Naga Limited cannot and will not be liable for any loss or damage arising from your failure to comply with this provision. You may be held liable for losses incurred by Naga Limited or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for shopping on the Platform is expressly prohibited.
2. Payment Services
· You are legally authorized to provide such Payment Details;
· You are legally authorized to perform payments using such Payment Details; and
· Such action does not violate the terms and conditions applicable to your use of such Payment Details or applicable law.
The payment receipt for completion of a transaction shall be made available on the Platform and also sent to your email address. Except to the extent otherwise required by applicable law, Naga Limited is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, Naga Limited is not liable for any payments that do not complete because:
· Your payment card or bank account or third party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided;
· You have not provided Naga Limited with correct Payment Details;
· Your payment card has expired; or
· Circumstances beyond Naga Limited’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.
The Platform shall not be responsible for any unauthorized transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such instances. All information that is collected at the time of payment, like card details, names; passwords etc. are encrypted using Secure Socket Layer (SSL) coding. The terms mentioned in this section are also mentioned under "Billing Terms and Conditions".
The price of the Products displayed on the Platform shall be either equal to or less than the Maximum Retail Price (MRP) printed on such Products. Any order/booking made for a Product through the Platform may be subject to additional terms and conditions (including offers, discount and sales schemes/ campaigns offered from time to time, delivery charges) mentioned therein, which you are presumed to have read and accepted at the time of placing the order/booking.
4. Shipping of Products
Orders placed by you on the Platform are typically processed within 2 working days from the date of purchase. The Products ordered will be delivered to you within 4-5 working days. At times when we are experiencing high volume of orders, shipments may get delayed by a few days, in which case, You will be intimated by email or telephone call (on the details shared by you at the time of placing Your order/registering on the Platform). Once your order is dispatched, you will receive an e-mail or SMS updating you with the details of the time and progress of the delivery.
All deliveries sent to residential or commercial spaces require a receipt signature for authentication. We take no responsibility for shipment receipt signed by an alternative person other than the person ordering the Product or someone appointed by you to receive the order at the delivery address. Maximum of 2 attempts will be made on the date of delivery to deliver the Product at the address indicated as the delivery point, at the time of placing the order post which the order will be cancelled and no refund will be given. We do not take responsibility for an incorrect address that was provided at the time of placing the order. In case of an incorrect address, the product will be returned by the rider and no refund will be given to the customer.
All claims for damages must be reported to customer service through an email at: firstname.lastname@example.org within 24 hours of order delivery. For each order, a shipment charge will have to be paid by the customer. The exact shipment charges for the order will be shown to the customer at the order checkout page. As soon as the customer receives the product, the customer should store it under the storage conditions mentioned on the back of the pack. No replacement or refunds will be done for any quality loss or damages if the product is not stored in the storage conditions mentioned at the back of the pack.
5. Cancellation, Returns and Exchange
An order placed and confirmed cannot be cancelled. You are entitled to a 100% replacement of order in case
- Product with physical damage or defective Product;
- Warranty issues with respect to the Product;
- Wrong Product or Product not matching the description or specifications mentioned in our email detailers sent to you or as informed by the telemarketer;
- Part of the order/ items are found to be missing; or
- Issues related to the quality of the Product delivered.
- If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement.
Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product. At the time of raising a replacement request, the User will be required to provide documents/ proof in support of the claim, which include without limitation, images of the returned product(s) indicating the issue in the shipment received. The images need to clearly capture the following:
- the Invoice No/ Order ID;
- AWB number of the shipment;
- Issue observed in the received product;
- damages to the received product;
Once the replacement request is placed with the customer service & duly accepted, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing. You must return the product to the pick-up executive of Seller, the details of which executive along with the applicable pick up time will be intimated to you in advance. Once the Product is received, it takes about 5-7 working days for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User in 5 working days. If few instances, We may request you the dispose of the off the Product, in which case you must dispose it off in compliance with the applicable laws ensuring that no human being and/or the environment is harmed. In case of approved returns, replacement product will be sent to you in such timelines as may be applicable and as communicated to you. However these timelines are not stringent and may vary without prior intimation. Please note that there are few products which may not be returnable. You must note that Seller reserves a right to dispute the return of any shipment and/or return the monies paid by you. If you have any queries before, during or after the replacement is completed, feel free to contact Us at: email@example.com. Refunds will not be made under any circumstances and only replacement in relevant situations will be done
The terms mentioned in this section are also mentioned under "Refund Cancellation, Returns and Exchange Policy".
6. Use of Platform
- In accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by Naga Limited /other Users.
You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by Naga Limited. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform. You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that you may consider offensive, indecent or otherwise objectionable.
7. Intellectual Property Rights
The Platform and the processes, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is owned and controlled by Naga Limited and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the property of Naga Limited and other respective third parties, as the case may be. You are not permitted to use the Marks without the prior consent of Naga Limited, or the third party that may own the Marks.
8. Disclaimer of Warranties & Liability
You expressly understand and agree that, to the maximum extent permitted by applicable law: the Platform, Products and other Content are provided by Naga Limited on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Naga Limited makes no warranty that
· The Platform or Products will meet Your requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free;
· The results that may be obtained from the use of the Platform will be effective, accurate or reliable;
· The quality of the Platform and the Products sold therein will meet your expectations; or
· Any errors or defects in the Platform will be corrected.
9. Indemnification and Limitation of Liability
In no event shall Naga Limited and its officers, directors, partners, consultants, agents and employees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Content on the Platform. The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.
11. Suspension and Termination
· Close Your Account on the Platform; and/or
· Stop accessing the Platform.
12. Governing Law
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, for a, applicable authorities at Dindigul.
13. Report Abuse
You hereby expressly agree to receive communications by way of SMS and/or e-mails from Naga Limited and other third parties. You can unsubscribe/ opt-out from receiving communications through e-mail anytime by writing to us at visiting firstname.lastname@example.org
15. General Provisions Notice
16. IP Infringement