CANCELLATION, RETURNS & EXCHANGE
Cancellation of transaction / orders
1. Cancellation by Seller: There may be certain orders that Seller is unable to accept and has the right to cancel. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's order being cancelled include, without limitation, non-availability of the Product or quantities ordered by Buyer or inability to service or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Naga Limited shall have the sole discretion to determine the mode of reversal from the above options. In the event the Buyer has availed benefit under any marketing or promotional offer (including promotional code) given by Naga Limited for the purchase of the Product, the amount under such marketing or promotional offer (including promotional code) shall not be refunded in case of cancellation of order. The above is the sole remedy of the Buyer and the sole liability and responsibility of Naga Limited for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.
2. Cancellation by the Buyer: An order placed and confirmed cannot be cancelled.
3. You are entitled to a 100% replacement of order in case
- Product with physical damage or defective Product;
- Warranty issues with respect to the Product;
- Wrong Product or Product not matching the description or specifications mentioned in our email detailers sent to you or as informed by the telemarketer;
- Part of the order/ items are found to be missing; or
- Issues related to the quality of the Product delivered.
- If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement.
4. Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.
5. At the time of raising a replacement request, the User will be required to provide documents/ proof in support of the claim, which include without limitation, images of the returned product(s) indicating the issue in the shipment received. The images need to clearly capture the following:
- the Invoice No/ Order ID;
- AWB number of the shipment;
- Issue observed in the received product;
- damages to the received product;
6. Once the replacement request is placed with the customer service & duly accepted, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing. You must return the product to the pick-up executive of Seller, the details of which executive along with the applicable pick up time will be intimated to you in advance.
7. Once the Product is received, it takes about 5-7 working days for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User in 5 working days.
8. If few instances, We may request you the dispose of the off the Product, in which case you must dispose it off in compliance with the applicable laws ensuring that no human being and/or the environment is harmed.
9. In case of approved returns, replacement product will be sent to you in such timelines as may be applicable and as communicated to you. However these timelines are not stringent and may vary without prior intimation. Please note that there are few products which may not be returnable.
10. You must note that Seller reserves a right to dispute the return of any shipment and/or return the monies paid by you.
11. If you have any queries before, during or after the replacement is completed, feel free to contact Us at: firstname.lastname@example.org
12. Refunds will not be made under any circumstances and only replacement in relevant situations will be done